I would like to request you to kindly follow the below steps one by one:
Step 1: Go to setting>>app & notification>> see all apps>>3 vertical dot>>show system>>Android system >>force stop>>Storage>>clear data/clear cache
Step 2: Please try to force restart device by pressing volume up key and power key button for 20 sec then device will vibrate 3 time and device automatically restart.
Step 3: Please try to charge device on safe mode. I would like to inform you that in safe mode your all 3rd party applications will be disabled.
To activate and deactivate safe mode kindly follow below mention steps:
-: Press and Hold Power Key Button
-: Then Press and Hold Power Off Option which will appear on display
-: You will get Pop up REBOOT TO SAFE MODE>>Then Press OK
-: Device will restart automatically then it will start in SAFE MODE
-: Restart device to come out from SAFE MODE
Step 4: Try to perform Factory data reset after taking proper backup
Step 5: Else contact Service Center after taking proper backup and confirm that there is no physical, liquid or cosmetic damage in your device and kindly bring your device's invoice with you.