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Earphones fault

Hello, having a rather frustrating time! Bought my Nokia 8 in April this year, love the phone and liked the earphones that came with it. Felt very solid compared to my last pair They've recently developed a fault where they only play sound out of one side. Now the frustrating part, they're covered under Nokia's warranty but are unable to do anything, can't repair them and can't contact Nokia apparently. They've offered me 10% credit back. Nice offer but still no working earphones. Spoke with Nokia direct and they can't help either, said to speak with the seller  So, my question, anyone know how I can get these replaced under warranty or can tell me the earphones product code so I can try and replace them?
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