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touch pad and customer service

I have bought Nokia 7 Plus on 28.06:2018 from CROMA, Indira nagar, Bangalore, India. Since then the touch pad was not working properly. So I gave the phone at Poovath International, Cochin on 01:08:2018. They gave me the job sheet and told that it will be given back after 10 days after replacing touchpad. Now it has been 10 days. Now they asked another one week to get the touchpad to replaced. My all works are depending on my phone. I don't have another spare phone too. Now I am using an ordinary phone of my friend. I am wondering why does the Nokia services are this much slow. If they take time to get replace the damaged part they should at least give a spare phone for the customer. Otherwise how could the customer can manage without phone. When I chatted with your customer service they told standby policy is not available. They are providing very bad customer service. I lost my trust in Nokia

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