Same problem with me,transaction has completed but didnt received any order id.Contacted them through email hope they will respond.
Tried contacting them via twitter and the reply was " Hi there, we recommend you to contact/chat with our support team here: https://nokia.ly/2FhFc3M . They will surely be able to help you with it. "
Maybe their slot is over and you will get phone in next slot.(MAYBE)
try chatting with them, show them your transaction ID. or any thing you got after ordering. Try to call them on 18001028169 (If you are from India)
We all know that the order related support is not upto the mark. And since the web store was only launched recently, the support does not have enough training on handling order issues. You can definitely post on your YouTube with 9k subscribers, but that will help nobody.
As far as your order order is concerned, you agree that the "phone has to come whenever it has to". So, maybe just wait for the delivery. The delivery details will be provided on the mobile number and email used at the time of order.
@Rahul I agree the order support is really sad and I hope Nokia does something about it. I have seen a few persons had some luck getting help by asking phone support to pass the call to a supervisor. The rest of the support is untrained and unprofessional for now.
I wish you gave your personal Nokia account to get the device ordered. Anyhow, I think the best you can do for now is to ask the user and pass from your relative so that you can check the it online at least. And when it ships out, just grab the Delhivery tracking link and track it on your own. I know your excitement is being ruined by all this mess, but that's all I can say for now.