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Pre Order is not placed while amount is deducted from bank account

I had pre orderd Nokia 6.1 plus on 22 august 2018, at that time amount was deducted from bank account and also i got mail from payU for successful payment and order but in my Nokia account there was nothing in order history.So, that i complained in Nokia and they said that your complaint will resolve in 48 hours but now there is more than 272 hours/11 days still my complaint is pending and status is complaint sent to relevant department. There is no mail confirmation from Nokia either i will get refund or device.I am losing trust of Nokia, worst experience.

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