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Nokia 6.1plus worst shipping and customer service

I've ordered my phone on 28th of august its been 5 days so far nor invoice has been generated neither the phone is shipped, whereas the payment was deducted on very same day..is nokia taking pre funds in the name of pre order.? why there's such delay and if yes why we we're not updated when thus will be shipped.. not on chat nor on call any customer executive answered this is such a ridiculous service from nokia... order#23027
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