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Cancelled order refund not yet received

I booked Nokia mobile through Nokia mobile website on 01-09-2018 and on same day I cancelled the order . Immediately I received the order cancellation email from Nokia. I checked with my axis bank credit card that this amount is still not refunded by Nokia. Nokia chat support has confirmed this refund is done. Please advise when I will get the refund and how to get this refund back.
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