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shipment timing

i ordered this phone on 31st aug. 2018 and i am still waiting for their response.

i have called nokia customer care 5 times but they tell me to wait for next day every time. they dont even care. :(

is there anyone who understand this problem?
should i mail to ceo or coo of nokia?

are they really gonna deliver these devices or not?

i mean is this really nokia service?

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