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NEED DESPERATE HELP

Guys i ordered nokia 6.1 plus on 3rd sept and its was supposed to be shipped today on 6 th sept..since i did not get any status of my product nor did they confirm it is shipped or not, since i did not get any message...i will be taking this case to the authorities of CONSUMER FORUM since i want my money back and nokia is denying of product cancellation..so guys plz guide me how to contact a consumer forum.
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