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Native Video Calling is not working on Nokia 7 Plus

Hi, Today I tried to call my mom who recently bought a new Nokia 6.1 Plus. We were trying to do native video calling to eachother. Surprisingly it was not working. We checked both the smartphone settings. All the settings were enabled i.e. Roaming, Enhanced 4G LTE Mode and Carrier Video Calling. We are using Jio 4G as our network. With all this it should work. But it is not working. Please resolve this issue.
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I am getting this problem for past 20 days nearly. Twice contacted support chat of nokia and twice to the airtel customer care. Nokia says that the device is ready for volte services while airtel says device not compatible that despite I used volte before that for a few days from the same SIM
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