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Calling and connectivity

I think this device lack high speed downloading because with the same sim card I get more data speed on another device. I am also facing calling issue,when somebody calls me I clearly hear their voice but they couldn't and this happen couples of time, is this a device problem or something else. Plz let me know
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 Download speed is very dependent on the activity on both the cell site and network.  I have measured 20x speed difference on the same phone, in the same location, but different time of day.

Call only working 1 way could be due to a number of reasons, but the few times I have experienced this it has been network issues.

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