Unfortunately this is another tale of poor communication from the customer service team at HMD.
I find myself writing this kind of reply more and more often, which I find quite saddening. I, like many, was really excited about the return of "Nokia Phones". I knew that it would take some time, I knew there would be some hiccups, but this increase in complaints about customer service (generally) is very disappointing. For me great Nokia hardware was always accompanied by great customer service experience, but the new Nokia phones are lacking this experience. What are HMD doing to improve this?
Same experience with me and now I am facing cancellation and refund issues..2 weeks are over
i am also facing same problem
its over 2 weeks i am not getting my refund amound
My phone is cancelled at last, and got the refund too. This procedure took around more than 20 days. But HMD Global is having the worst customer support and taking longer time for feedback.
I think 20 days is not too long to wait in my experience, it's about the normal amount of time. Companies always have a process to go through for all refunds, they have to make sure that they have definitely not sent the stock, that they have received it back, that there was an error, etc - they have to make sure your claim is genuine and honest, otherwise they could be giving phones away for free.
I appreciate that the cost of a phone is not small and that for us, people, we often need to receive the money back quickly to be able to pay for other things. So, I know the delay can be frustrating, but I would only start to get very corried if I had not received either the item I purchased or the refund after one month.
Yes that's frustrating, and worrying, when a website doesn't give you the correct information! I've had this issue with many websites in the past. I agree that Amazon and the other large online shops have much better order tracking, but even they get mixed up sometimes. I don't think that Nokia's website is designed to fool the customer (that would be illegal) but it's just not very well linked to their warehouse and delivery system. I hope that HMD can improve this in future.