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Not receiving refund.

Hello I have pre booked Nokia 6.1 plus. My order number it's 14472 which I have already cancel the order. And also I have already received the confirmation for cancelling it. But still I have not received my money back. It's been almost a month now, I have been emailing and calling customer service. None of them is helping me, all they said is to wait for 48 hours. And their relevant team will update me regarding this. Like I said, almost a month still I am not getting my money. I have even shared my phone number via email so that somebody from HMD Global or Nokia can contact me regarding this which they never did. For people like us 16000 is huge amount. Please someone help me. I want and need my money. Please.
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