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phone dead software issue

Hi, 

I have a Nokia 7 Plus, the device does not booted, this happened while checking photos, while it was doing the app got crashed and screen become off , later when I tried to restart the device it dint boot up, but just showed up a message stating "Your phone has ever been rooted. This may result in system instability, malware or virus attacks or privacy information leakage". After this, I'm not able to get to the recovery screen as well, 

i never rooted my phone and my phone is just 3 months old, As support@nokiaphones.com instruction i tried "simultaneously press and hold the power and the volume up buttons for 10 to 15 seconds"this method doesn't work for me, I hope Nokia Support will help me in this issue of customer service centre ignorance and false information Kindly let me know as to what can be done. 

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