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Amount deducted but order not placed

I tried to purchase Nokia 6.1 Plus but at the payment gateway, it showed payment error but the amount got deducted from my bank account. I also got a mail from PayU saying my transaction was successful. But there's no orders in 'My Orders' section. Either send me the phone or refund my amount. Or I have to go for consumer forum?

Have you got your money ..I am also facing the same problem

1 person likes this
No i have not got money
On which date you had tried to purchase
On 3rd of this month...
You should go for consumer forum.
I am also facing the same problem
I have contacted to nokia care and they said to return my money ,said that you refund has been initiated from there.
Have you contact to nokia help line number?
Yes but no help from there side
I think they are cheating with us we should go for consumer forum and case under Online Fraud & Mental Harassment. I really much upset from Nokia , I can't believe companies like nokia can do or do something like that.
Yes I am also planning to go to consumer forum ..It was my one month salary that has gone now...I am waiting for few more days if they do not refund me my full amount I will go to consumer forum
contact to bank branch before going for consume forum
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