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Bad customer support in India and unresponsible managers here

I bought a mobile order# 44169 

I tried to reach out to customer care via chat and it seems they keep disconnecting my chat without my consent and my query did not get answered satisfactorily. 

then I tried to contact phone support to get hold of manager or supervisor but nobody came on call and denied to come on call rather. I had a terrible experience with your company and I like to have my order canceled asap. this is unacceptable. 

I was a big fan of Nokia earlier but now I would not rather go for this brand anymore. Very irresponsible people here in India center especially managers here in India who thinks they have no responsibility to attend customer call if requested. 

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