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Where is my Refund.??? Order id #38505

I placed a pre-order of Nokia 5.1 plus black mobile on 25/09/18 And I paid 10999 money using debit card Later I cancelled that pre-order becoz I want to change to blue so I cancelled that mobile within 4 hours only It's totally completed 16 days Still today I didn't get my money back (refund ) When will i get my money back Please tell me I used to call toll free number of Nokia officials They didn't give a proper answer to this so please tell me when will I get my money back Experts in Nokia give me answer
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