Nokia will fob you off with the usual dumbass answer, "we cannot roll back to android oreo 8.1" and basically called my case closed. The answer to the problems caused by 9 pie is actually very simple. Go to a decent apk download site and look for a new launcher, Nova 6.5 is very good and I'm using it now having tried most. It will get rid of all the crap from the desktop and is very easy to customise to your own tastes. Play about like I did till you find one you like. As for Nokia support, I don't like being fobbed off or let down by a supposedly top company.